Shipping Policy
At La Fleur Dubai, we are committed to delivering your flowers and gifts safely and on time across the UAE. Please read the following shipping and delivery terms before placing your order.
1. Accurate Delivery Information
The customer placing the order is responsible for providing complete and accurate delivery details to ensure a smooth and timely delivery.
- Apartment Deliveries: Recipient's full name, building/tower name, tower number (if applicable), apartment number, area, and a valid UAE mobile or WhatsApp number.
- Villa Deliveries: Recipient's full name, area, street name or number, villa number, and a valid UAE mobile or WhatsApp number.
- Hotel & Restaurant Deliveries: Recipient's full name as per the reservation, room number (where applicable), and a valid WhatsApp contact number.
Incomplete or incorrect information may result in delivery delays or additional charges.
2. Recipient Availability
Please ensure the recipient is available in the UAE on the scheduled delivery date. If the recipient is unavailable or travelling, the delivery may need to be rescheduled.
- Rescheduling requested within 24 hours of the original delivery date is free of charge.
- Rescheduling requested after 24 hours (the next working day or later) will be subject to an additional delivery/rescheduling fee.
3. Deliveries Left at the Door
If the sender or recipient instructs our delivery team to leave the package at the residence door, we will do so and provide a photograph as proof of delivery.
Once the order has been delivered according to these instructions, La Fleur Dubai will not be responsible for any loss, theft, or damage to the package. Customers are responsible for ensuring that the delivery address, apartment number, or villa number provided is correct.
4. Incomplete or Incorrect Delivery Address
Orders cannot be processed until complete delivery details are received.
If an incomplete or incorrect address is provided after the order has been prepared or dispatched:
- The order will not be eligible for a refund.
- Where possible, we will arrange a redelivery to the correct address.
- Additional delivery charges may apply for redelivery on the next working day or later.
To avoid delays, we recommend verifying all delivery details before placing your order.
5. Office Staff Accommodation Deliveries
Deliveries to office staff accommodations will only be made when the recipient is available to personally receive the order. Security and reception teams at staff accommodations generally do not accept deliveries on behalf of residents.
6. Reception & Security Desk Deliveries
Many residential and commercial buildings have policies that prevent reception desks or security personnel from accepting packages on behalf of residents or guests. Customers are requested to ensure the recipient is available to receive the order directly, as we are generally unable to leave orders with reception or security personnel unless they expressly agree to accept the package.
7. General Delivery Notice
La Fleur Dubai strives to complete every order on time across the UAE. Delays caused by incomplete or incorrect delivery information, recipient unavailability, restricted building access, or customer-requested changes are beyond our control and may result in rescheduling or additional delivery charges.
8. Delivery Charges
Delivery charges are based on the destination within the UAE:
| Delivery Area | Delivery Charge |
|---|---|
| Dubai, Abu Dhabi, Sharjah & Ajman | Free |
| Al Ain, Ras Al Khaimah & Umm Al Quwain | AED 150 |
| Fujairah, Dibba, Hatta, Kalba, Khorfakkan & Western Region | AED 250 |
Applicable delivery charges will be displayed during checkout before your order is confirmed.
